Fixed-Price Problem Solver

Your software has a problem.
The vendor says it's not their fault.

I get to the bottom of it. Fixed price — no matter how long it takes, how many tickets, how many calls with the vendor.

Let's solve it

You've been here before

The vendor ping pong loop.

You

Something's broken. We submit a ticket.

Vendor

"We can't reproduce the issue. Works on our end."

You

We send more screenshots. Wait three days.

Vendor

"This looks like a configuration issue on your side."

You

Your team checks. Everything looks fine to them.

Vendor

"Please provide logs, HAR files and a screen recording."

You

Nobody on your team knows what a HAR file is.

Vendor

"We're escalating to tier 2. Expect a response in 5–7 business days."

Three weeks later, the problem is still there. Your team is frustrated. The vendor is still not taking ownership.

Why vendor support often fails.

It's not always bad will. It's a language problem.

Your team can't speak tech

They know the business impact but can't describe the problem in terms the vendor's engineering team understands.

The vendor doesn't know your setup

They support hundreds of clients. Without precise technical context, they can't reproduce or prioritise your issue.

Nobody owns the gap

Your team blames the vendor. The vendor blames your configuration. The problem sits in the middle — unresolved.

Why I can fix this

I speak both languages.

As a software engineer with 15+ years of experience, I can read logs, reproduce issues, write precise bug reports and have technical conversations with vendor engineers.

But I also understand the business side — what the problem costs you, what a resolution looks like and how to escalate in a way that gets results.

I reproduce the issue precisely — not just "it doesn't work"

I write escalations that vendor engineers actually respond to

I own the back-and-forth — you don't have to

I document the root cause so it doesn't happen again

Fixed price. Always.

300 € / month.

Unlimited problems.

One monthly retainer. Unlimited vendor escalations. I take on everything until it's resolved — no matter how many tickets, calls or back-and-forths it takes.

Unlimited ticket submissions and escalations

Root cause investigation included

Vendor-ready documentation and logs

Resolution or clear verdict — no loose ends

Cancel anytime

Most problems are resolved in 1–3 weeks. The retainer continues until we're done.

Still stuck?
Let's end it.

Tell me what's broken and who the vendor is. I'll tell you honestly if I can help — and if so, we start immediately.

Let's solve it

Initial conversation is free. No obligation.